If there is an error or damage to your order, please call a customer service representative so the order may be corrected and/or replaced. Please have the order number ready. Remakes will only be done for the same finishing services and from the original files submitted in the original order. If modifications are needed, a new order must be placed at your cost.
If you receive a damaged shipment, do not refuse it. Inspect the contents and contact us for a remake order. We will file the necessary claim with the shipping carrier. Shipping damage is outside our control, and we are only responsible for replacing the product under our normal production timeline with standard shipping methods. Any rush charges or expedited shipping expenses are the customer's responsibility.
We use state-of-the-art digital photographic printing technology. However, due to machine tolerances, we recommend keeping all important parts of your picture (heads, feet, text, borders, etc.) at least 3/8" from the edge.
When you order products, request information, or respond to promotions from this website, Fab Memories may ask you to provide personal information such as your name, mailing address, email, and other identifying details. Fab Memories is committed to responsible use of this information.
This information is used to support your participation in our programs, verify your profile, fulfill orders, provide support, process payments, and deliver items. Fab Memories may also use this information to send newsletters, special offers, or updates about our products and services. Users can opt out of marketing emails, but essential service notifications will still be sent.
Fab Memories implements security measures to protect your personal information. However, while we strive to protect your data, we cannot guarantee its security.
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